60-DAY RETURN POLICY
Devices may be returned within 60 days if they meet the following criteria:
1.The item must be unused, including disposable components
2.The item must be clean (no cracks, scratches, dirty, etc.)
3.The item must be in its original packaging.
If you would like to request a refund, please contact us at HMVUC@houstonmethodist.org during business hours (8am-5pm CST). Briefly explain to us your reason(s) for requesting a return and we will respond with return instructions (Houston Methodist is not responsible for return shipping costs). When we receive your device, we will credit the card you paid with for the full purchase price. Please allow up to 3 weeks for us to process your request(s).
DEFECTIVE OR MISSING ITEMS
Within 10 days of receipt, please inspect all items carefully and email us immediately at HMVUC@houstonmethodist.org to report damaged or missing items. Briefly explain to us what was damaged or missing and we will respond with return instructions. When we receive your device, we will credit the card you paid with for the full purchase price or send you a replacement if applicable. Please allow up to 3 weeks for us to process your request(s).